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商务电邮和商务用餐礼仪  

2010-08-13 18:11:11|  分类: 外语学习 |  标签: |举报 |字号 订阅

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Getting your clients to read your emails is a task that is easier talked about than accomplished. If we regard our work as our “product”, then sending mail is our process of “dissemination”, which is also a form of marketing. You must be extra thoughtful when sending a professional business email if you expect the recipients to take the time to read it.

给客户发邮件可不是一件容易的事情。如果把工作当成我们的“产品”的话,那么发邮件则是“传播”啊,也是市场营销的过程。如果你想让收件人抽时间读你的邮件的话,你就必须想得特别周到。

 

Do

五要

 

1 Keep your subject line short and concise.

要保持邮件的标题简明扼要。

 

2 Use a salutation such as "Dear Mr. Smith," in email header. This will make you professional in your clients mind.

在邮件的开头使用正式的称谓,如:“尊敬的史密斯先生”,这会让你的客户觉得你是个专业人士。

 

3 Keep the body of your message tight and to-the-point. Make sure that the most important information in your email is included in the beginning of your email.

保持邮件正文安排得很紧凑而且一直围绕主题,确保最重要的信息在邮件案的一开头就已经涉及到了。

 

4 Write down all of your business contact information in the email footer, including your full name, department, company name, phone numbers, fax number as well as your email address.

在邮件底部留下自己所有的商务联系方式,包括你的全名、部门、公司名称、电话号码、传真号码以及电子邮箱地址。

 

5 Seattle English kindly remind you to make sure to check and double-check for any grammatical or spelling errors that you might have accidentally included in your email.

西雅图英语提醒你要反复检查邮件是否有语法和拼写错误,确保你的邮件书写的准确无误。

 

Don’t

五不要

1 Don’t be verbose. If a client has to spend more than about 10 minutes just reading your email then you’ve written too much.

不要写得密密麻麻。如果你的客户需要花上10分钟以上的时间来读你的邮件,那就说明你的邮件写得太长了。

 

2 Do not use all capitals in email exchanges, it is considered SHOUTING and is considered rude.

不要在用邮件与人交流时,全部使用大写字母。这会让人觉得你在对他们咆哮,而且也是很粗鲁的表现。

 

3 Don’t include big-sized attachments with your email. Attachments oftentimes carry harmful Trojans or viruses and clients are less likely to open emails with embedded attachments.

不要在邮件里粘贴很大的附件。附件本身就很容易携带病毒,而且你的客户很可能会认为带有附件的邮件是由病毒的,所以就不会打开它。

 

4 Don’t use words such as Hello or Hi, or even Congratulations in your subject line. Not only will these words turn off your clients, but you also increase the risk that Spam filters will block your email from ever reaching the recipients.

不要在邮件的标题栏写类似“你好”、“恭喜你”的词语,不仅这样的词语会让你的客会感到很反感,而且也很有可能会被过滤器当成垃圾邮件放进垃圾箱里,收件人就收不到你的这封邮件了。

 

5 Do not forward materials without out any explanation to clients and never use the Bcc (blind carbon copy) field when sending professional business emails.

不要没有任何解释就直接转发一些资料给你的客户,再发送专业的商务邮件时也不要使用暗抄送的功能。

本文章是西雅图工作英语的原创,如需转载,请注明出处。



1. Electronic devices.

Turn off or silence all electronic devices before entering the restaurant. If you forgot to turn off your cell phone, and it rings, immediately turn it off. Do not answer the call.

电子设备

在你走进餐厅之前,请关闭所有的电子设备,或者调成静音。如果你忘记关手机,来电话时你要马上关掉手机,不要去接电话。

 

2. Seating.

Avoid sitting at the head of a table (where the seats are fewest) unless you are a distinguished guest. Don’t be the first to sit down, and when adjusting your chair, make sure to pick the chair up and move it in gently, rather than pulling it along the ground.

坐位

除非你是对方请来的贵宾,否则不要坐在桌子的最里头(里面的座位数量比较少)。不要第一个座下,如果你要挪动椅子的话,一定要把椅子搬起来、轻轻地搬动它,不要把它放在地面时推着走。

 

3. Posture.

When seated, make sure that you are no farther than eight inches away from the table. Your legs should not be extended, so as to respect the personal space of others. Forearms can either be placed on the table or in your lap. Always sit up straight.

姿势

你坐下以后,要保持你的身体在离桌子8英寸之内的距离。你的腿不要伸出去,这样是极其不尊重他人的行为。前臂可以放在桌子上也可以放在腿上,要坐直。

 

4. Before you dig in...

Make sure that all others at the table are seated and served before you begin eating.

开吃之前

在你开始吃东西之前,要确保其他人都已经就座而且也开始吃了。

 

5. Silverware.

As a rule of thumb, silverware/utensils should be used in an outside-in order. When finished with a dish, find a place on that dish to neatly set your used utensils. Do not recycle these utensils if there are more arranged for you.


银质餐具

一般来说,银质的餐具(刀叉等),应该按照从外往里的顺序使用。吃完一道菜之后,在那道菜的盘子(或碗)里找个地方整齐地摆放你用过的餐具。如果餐具足够用时,请不要重复使用一套餐具。

 

6. Eat, then talk.

A big no-no at formal dinner is talking while eating. Make sure that you finish the food in your mouth before communicating with others.

先吃饭再讲话

在正式的餐会上的一大禁忌就是边吃边说,你在和别人交谈之间一定要先把嘴里的食物咽下去。

 

7. Being courteous.

Always thank the wait staff and cook (if present at the table) for a job well done. If you need to leave the table, excuse yourself from the group or at least with the people sitting next to you.

彬彬有礼

当服务员和厨师出现在你们的餐桌旁时,要感谢他们的优质服务。如果你需要离开餐桌,要跟这一桌的人解释一下,至少要跟坐在你旁边的人说一声。

 

8. Take your time.

Unless otherwise noted, dinner is not a competition to see who can finish the most food in the shortest amount of time. Pace yourself, and enjoy the company at the table.

不要着急

如果没有人特别说明,参会不是要比赛谁用最短的时间吃掉最多的食物。所以,你要控制你的进食速度,并且好好享受这个进餐的过程。

 

9. Be civilized.

Burping, farting, clipping your nails, picking your nose, and spitting are all unacceptable behavior at the dinner table.

文明举止

打嗝、放屁、剪指甲、挖鼻子和吐痰等所有不文明的举止都绝对不可以在餐桌上发生。



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